Box Office Info

Phone and Hours

Phone: (239) 263-7990

Box Office hours are Monday-Saturday: 10am to 7pm

Please feel free to email us:
Box Office Manager: Luke Jaconis – [email protected]
Food & Beverage Manager: Christine Mastrangelo – [email protected]

Purchase Online

Tickets are available online 24 hours a day.

Buy Tickets & See Events

Waiting Lists & Rush Tickets

In the event of a sold-out show, patrons can be added to a waitlist. The process is as follows:

The waitlist is operated on a first come first serve basis.
Patrons may call or stop by in person at the Box Office starting on the Monday of the week of the performance to put their name on the waitlist.
Patrons must place a card on-file to be placed on the waitlist. Cash deposits are no longer accepted.
If seats do become available throughout the day, we will contact you via the phone number we have on file. Please note that if we attempt to contact you but do not hear back, we will have to contact the next person on our waitlist to service as many of our patrons as possible. We are unable to hold seats.
Patrons may also sign up for Rush Tickets beginning two hours before a performance. If the patron can be sat at that evening’s performance, their card will be retroactively charged the proper ticket amount.

Please contact our Box Office at (239) 263-7990 for more information and details on our Waitlist process.

Gift Tickets

Tickets in the value of a musical ticket, play, or subscriber ticket are all available on-line or through the box office; and can be redeemed in-person, over the phone, or online!

Buy Gift Certificates

Beverages & Snacks

Alcoholic & Non-Alcoholic Beverages & Snacks are available for your convenience in the lobby. Enjoy select liquors, wines, snacks, candy and sodas. You are welcome to bring these items into the theatre with you, but we politely request that you dispose of any trash on your way out.

Outside food and beverages (except bottled water) are prohibited; by law, leftovers and restaurant to-go bags may not be refrigerated by TNP.
Guests enjoying alcoholic beverages are expected to drink responsibly. Intervention with an impaired guest will be handled in a prompt and safe manner and may include expulsion or police intervention.

Accessibility

From Large Print Playbills to Social Stories, Sensory Friendly bags to Sensory Friendly Seating, among much, much more – we take arts access seriously!

Hearing Assistance devices are available in the lobby. Patrons may use the provided headphones with the lanyards, may select the t-coil setting on the lanyard to cast the production directly to their hearing device; or may use our “Listen Everywhere” technology – a cell phone app that allows you to connect your cell phone to the theater’s sound system, and play the sound through blue-tooth devices connected to your phone.

Learn More

Children at TNP

Children are welcome at The Naples Players; but parents are cautioned that the theatre environment may not be the most enjoyable atmosphere for children. We kindly ask that adults who bring children be considerate of those around them – and encourage them to participate in The Naples Players Academy of Dramatic Arts education program. Families of children making a disturbance will be asked to leave the theatre.

Audience Reactions

Encores & ovations are an exciting part of many productions. Please do not attempt to exit the theatre until the house-lights have fully illuminated.
Fully immerse yourself in the live theatre experience. Power down technology like communication devices once the show begins, and be mindful of glowing screens on phones and watches. Be aware that excessive audience chatter and background noise impacts others’ experience of the show. Your full attention means the world to the performers.
Feel free to laugh, weep, gasp, and cheer at the show. Your authentic reaction to the performance is what makes live theater exciting and unique!
Respect your neighbors.Please respect and embrace the reactions of your neighbors, which might be different from your own.

Outside food and beverages (except bottled water).
Interchangeable lens camera, video, and/or audio recording equipment.
Flashlights and laser pointers.
Illegal substances or drug paraphernalia.
Demonstration signs.
Bags/Coats that are too large to fit under your own seat (judgement is at the discretion of management).
Noise-making devices and fireworks.
All weapons, including firearms, ammunition, knives, swords, scissors, pepper spray, and any dangerous items.

Items that are confiscated may not be returned. If you are unsure about an item, please do not bring it with you.

Refunds, Exchanges, and Reselling

Tickets are non-refundable. The resale of tickets is strictly prohibited.

BEWARE: The Naples Players is the only official ticketing company for events at The Naples Players Sugden Community Theatre. The Naples Players Box Office and naplesplayers.org are the only authorized sources for tickets. Tickets purchased from an unauthorized ticketing website may be fraudulent, inappropriately priced, and unusable for entry, and will not be exchanged and/or refunded by The Naples Players. If you have questions, please call our Box Office at (239)263-7990.

Ticket Exchanges: Tickets may be exchanged on-line through your “my tickets” account; or during box office business hours. A fee of $5.00 will be charged per ticket (season ticket holders receive free exchanges).

Ticket Returns: If you are unable to make a performance and are unable to exchange them, you can return them to the box office and can claim the return as a tax-deductible donation.

Cancellations: In a rare instance where The Naples Players must cancel a performance due to weather, sickness, etc… we will contact you to reseat you for another performance. If we cannot reach you, we will place the value of your tickets on-account for redemption at a future production. This credit will remain available for redemption for one year.

Ticket Discounts

The Naples Players offers a wide array of pricing discounts for Season Ticket Holders, Large Groups, Students & Educators, Veterans, and more! The Naples Players also offers a no-questions-ask “Pay What You Can Program” for families impacted by economic hardships…

Learn More

Late Seating

Please examine your ticket to ensure the correct performance date and time. Latecomers may not be allowed to enter the theatre once a performance has begun. Please arrive 30 minutes prior to the performance to ensure you have plenty of time. If seats are available:

You will be seated at an appropriate interval in the performance and at the usher’s discretion.
You may be seated in seats other than those assigned to you on your ticket.
You may be denied entry all together.

Lost & Found

Lost items will be held in lost-and-found in the Box Office for up to 90 days. Please contact the box office (239)263-7990 to claim an item that has been lost.

Health and Safety

First-Aid is readily available to patrons who need it. Please ask an usher for assistance.
TNP is equipped with AED’s; and house management staff are trained to use them.
Please stay home if:
- You are sick or have flu/cold-like symptoms (such as fever, a sore throat, chills, cough, shortness of breath, congestion, nausea, or vomiting).
- You have been in close contact with an individual diagnosed with a cold, flu, etc… (or similar symptoms within the past 14 days).
- You have been directed to self-isolate or quarantine by a health care provider or public health official.

Audio, video recording, flash photography, and photography with interchangeable lens cameras are not permitted.
Guests may only sit in their ticketed seats and must show their tickets when requested. Every guest must have a ticket.
No smoking or vaping of any substance will be permitted in the facility.
Guests must comply with requests from TNP staff & Volunteers regarding operations and emergency response procedures.
All guests under the age of 15 must have a guardian present.
Guests may not interfere with performers or events in any way.
Behavior that is harmful to others or disruptive to our communal sense of belonging for all will not be tolerated. This includes, but is not limited to the following:
- Verbal or physical harassment, including abusive language and gestures, sexual language, or threats directed at others
- All forms of discrimination, harassment, and micro-aggressions based on age, citizenship, color, creed, disability, gender identity or expression, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, or veteran status
- The carrying of firearms or other dangerous weapons into TNP’s Facilities.
- Behavior that is in violation of government laws and regulations, including health and safety guidelines